Care Management Coordinator – Serving Children

Care Management Coordinator – Serving Children Job Details

• Company: Northwell Health
• Location: Long Island City, NY, United States
• Job Type: Hybrid (Field and Remote Work)
• Schedule: Monday–Friday, 9:00 a.m.–5:00 p.m. with one evening per week
• Salary: Based on experience, education, and location; competitive market rates

Key Duties

As a Care Management Coordinator at Northwell Health, you will provide essential support to children and families enrolled in the Health Home Serving Children program, a New York State Medicaid initiative. Your role will focus on ensuring coordinated care that addresses both medical and social needs. Core responsibilities include:

• Building rapport with patients and families through motivational interviewing and patient-centered engagement techniques.
• Collaborating with primary care teams to manage patient panels, reduce gaps in care, and promote follow-up adherence.
• Creating, maintaining, and updating individualized care plans for high-risk children, considering both medical and social barriers.
• Acting as a liaison between hospitals, specialists, primary care providers, and community services to facilitate seamless care coordination.
• Monitoring special populations, including patients discharged from inpatient or emergency services, and tracking preventive or chronic care needs.
• Performing outreach in various settings, including homes, primary care sites, hospitals, and neighborhoods, to ensure continuity of care.
• Closing communication loops on referrals, follow-ups, and outstanding care plan tasks using team-based strategies.

Requirements

• Bachelor’s degree required; Master’s in Social Work or related field strongly preferred.
• 1–3 years of relevant experience in home health, care management, or related field; prior experience with pediatric populations preferred.
• High school diploma or equivalent required.
• NYS Driver’s License preferred.
• Strong interpersonal, organizational, and communication skills.
• Ability to work effectively in a hybrid schedule, including fieldwork in multiple NYC boroughs and Nassau County.

Pay & Benefits

• Competitive compensation based on experience and location.
• Benefits include health insurance, retirement plans, paid time off, and professional development opportunities.
• Hybrid schedule offers flexibility while engaging directly with patients and families in the community.

About Us

Northwell Health is New York State’s largest healthcare provider, serving diverse communities across the region. Through a network of hospitals, outpatient facilities, and specialized programs, we provide innovative care and support for patients of all ages. The Health Home Serving Children program offers Medicaid care coordination, connecting children and families to medical, mental health, social, and family support services at no cost to eligible participants. Northwell’s mission is to improve the health and well-being of every individual we serve, fostering collaboration, equity, and excellence in healthcare. Learn more at Northwell Health.

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