Call Centre Representative Agent Work At Home – Part Time Paid Panelists

ApexFocusGroup

Call Centre Representative Agent (Work at Home – Part Time Paid Panelists)
ApexFocusGroup – Maidstone, United Kingdom

Introduction

Are you interested in a flexible work-from-home role that provides steady supplemental income? ApexFocusGroup is seeking part-time Call Centre Representative Agents to join their remote paid panel programme. This role is perfect for individuals looking for flexible hours, work-from-home convenience, and the opportunity to participate in research and survey-based customer service tasks without prior experience.

About ApexFocusGroup

ApexFocusGroup is a leading market research firm that connects major brands with consumers for product testing, surveys, and opinion panels. The company specialises in gathering feedback from real individuals to help companies improve their services, customer support strategies, and product offerings.

Based in the United States but operating internationally—including the UK—ApexFocusGroup recruits people from various backgrounds to participate in paid studies and remote panel work. They value flexibility, inclusivity, and honest feedback from everyday consumers. Remote workers are supported with access to online tools, training resources, and straightforward tasks that are easy to complete from home.

The Role & Responsibilities

As a part-time Call Centre Representative Agent working remotely, your main responsibility will be to participate in customer feedback calls and online surveys. This role does not involve handling high-pressure sales or difficult calls; instead, you’ll provide feedback on customer service scenarios, products, and online experiences.

Core Duties

  • Participate in Panel Surveys
    Respond to surveys, product feedback questionnaires, or service rating tasks via phone or online platforms.

  • Complete Customer Interaction Scenarios
    Simulate basic customer interactions or rate customer service experiences using provided scripts and tools.

  • Provide Honest Feedback
    Offer clear and accurate opinions, completing questionnaires or feedback calls to represent real consumer experiences.

  • Attend Online Briefings (Occasionally)
    Take part in short virtual training sessions or orientation calls to understand study guidelines and panel protocols.

Qualifications

  • No Previous Call Centre Experience Required
    Training and simple instructions are provided; ideal for students, retirees, stay-at-home parents, or anyone needing remote work.

  • Comfortable Communicating
    Able to speak clearly and follow verbal or written instructions during survey or call tasks.

  • Basic Computer & Internet Skills
    Confident using email, video call tools (like Zoom), and online survey platforms from a home device.

  • Time Management & Reliability
    Able to commit to set survey sessions or call hours, even if only for a few hours per week.

  • A Quiet Home Space
    Access to a quiet workspace and dependable internet connection to complete calls and surveys without interruption.

Role Duties and Benefits

Key Duties

  • Participate in paid surveys and customer service assessments remotely.

  • Complete tasks independently and provide honest feedback.

  • Follow provided scripts or survey guidelines accurately.

  • Attend occasional virtual briefings for panel instructions.

Benefits

  • Pay Rate: £24–£25 per hour (estimated based on task volume)
    Payment is typically issued per completed study or call, translating to competitive hourly rates.

  • Flexible Part-Time Schedule
    Choose tasks around your schedule—completely remote and ideal as a secondary income source.

  • Work from Home Convenience
    No commuting; all work done from your laptop or phone.

  • No Experience Needed
    Accessible entry-point job for anyone wanting to gain experience in market research or home-based call centre work.

  • Broad Community of Participants
    Become part of a diverse panel group and contribute your voice to real product and service improvements.

What We’re Looking For

ApexFocusGroup is seeking individuals who are:

  • Reliable, with a positive attitude and willingness to follow instructions

  • Comfortable speaking clearly and responding to scripted call scenarios

  • Detail-oriented and committed to completing each panel task thoroughly

  • Interested in consumer products, customer service, or sharing opinions

  • Able to manage their own time and meet agreed panel obligations

Why Join Us?

Joining ApexFocusGroup gives you the chance to earn part-time income from the comfort of your home while participating in meaningful consumer research. This role is highly flexible and ideal for those who need autonomy over their schedule. There’s no pressure to commit to more hours than you can manage, and every completed panel supports real business improvements.

Working as a Call Centre Representative Agent (Remote Panelist) offers valuable experience in customer service simulation and research environment, often leading to further opportunities in virtual assistance, online tutoring, or administrative freelance work.

Final Thoughts

If you’re looking for flexible, part-time work that you can do from home with minimal stress, this role with ApexFocusGroup is a great fit. You’ll contribute genuine feedback to consumer research studies, enjoy a simple and structured set of tasks, and earn on a per-survey or per-panel basis—all without prior experience.

Apply Now
Join ApexFocusGroup as a part-time remote Call Centre Representative Agent and start earning from home while sharing your voice as a paid panel participant.

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Publishing Date:20th August 2025

Job ID:DL2082507

Published :Dilani Lakmali

To apply for this job please visit www.adzuna.co.uk.