About Us

Jumeirah Hotels & Resorts is a luxury hotel company based in Dubai, United Arab Emirates, renowned for delivering world-class hospitality experiences. The group operates iconic properties globally, blending modern luxury with Arabic culture and exceptional service. Jumeirah focuses on creating memorable guest experiences through innovation, excellence, and cultural awareness.
https://www.jumeirah.com

Job overview

The Assistant Guest Services Manager will be the main point of contact for guests and visitors in the hotel lobby, ensuring they feel welcomed, comfortable, and valued. This role requires delivering exceptional service while managing VIP arrivals, guest complaints, and Front Office coordination. The role also involves mentoring and training the Front Office team to maintain Jumeirah’s high service standards.

Job Information Table

Field	Details
Company	Jumeirah Hotels & Resorts
Job Title	Assistant Guest Services Manager (UAE National)
Location	Jumeirah Emirates Towers, Dubai, UAE
Employment Type	Full-Time
Department	Front Office / Guest Services
Education Requirement	Relevant hospitality qualification preferred
Experience	Minimum 2 years in luxury five-star hotel Front Office role
Skills / Expertise	Guest service excellence, VIP handling, team training, communication, cultural awareness
Responsibilities	Guest interaction, VIP room allocation, complaint resolution, staff mentoring, group coordination
Languages	English required; additional languages advantageous
Industry Type	Luxury Hospitality
Role Category	Hospitality / Front Office Management
Company Website	https://www.jumeirah.com

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