Application Support

Application Support

• Company website: https://www.gttit.com

• Company name: Global Technical Talent, an Inc. 5000 Company

• Location: Toronto, ON

• Postal Code: M5H 2N2

• Region: Ontario

• Company Office Local Address: 120 Adelaide St W, Toronto, ON, Canada

• Contact info: +1 416-555-1984 (main office)

• Email address: careers@gttit.com

• Country: Canada

• Job Type: Full-Time

• Job Average Salary Rate: CAD 32 – 45 hourly

• Currency: CAD

Job description

Application Support
Alternate Job Titles
• L3 Application Support Analyst
• Production Support Engineer
• Java Application Support Specialist
• Technical Support Analyst – Loyalty & Rewards
• Enterprise Application Support Consultant

Location
Toronto, ON (Hybrid/Onsite as per client needs)Onsite Flexibility
Hybrid (details to be confirmed)
Contract Details
Position Type: Contract
Contract Duration: Ongoing (starting 10/01/2025)
Pay Rate: C$45 – C$55/hour
Shift/Hours: Standard business hours (with production support coverage as needed)
Job Summary
We are seeking an Application Support professional to join the Loyalty & Rewards team, managing Level 3 production support across multiple applications. This role requires expertise in Java/J2EE platforms, production issue resolution, and working closely with infrastructure teams to ensure availability, stability, and performance of mission-critical systems.
Key Responsibilities
• Provide L3 functional and production support for ~18-20 applications in the Loyalty & Rewards domain
• Cross-train with client teams and perform validation and cross-checking of system workflows
• Collaborate with infrastructure teams (separate from functional support) while managing overlap areas between infra and functional issues
• Troubleshoot, resolve, and escalate production incidents within SLAs
• Manage application migrations from VMC1 to VMC2 and support workloads already migrated to Azure
• Support JBoss-based Java/J2EE applications and maintain operational stability
• Contribute to knowledge sharing, root cause analysis, and preventative measures for recurring incidents
• Collaborate with business stakeholders, ensuring alignment of production support with business needs

Required Experience
• 5+ years in application or production support roles
• Hands-on experience supporting Java/J2EE applications
• Strong troubleshooting experience with middleware and web application servers (e.g., JBOSS)
• Familiarity with cloud environments (Azure, OpenStack, VMware VMC1/VMC2)

Nice-to-Have Experience
• Loyalty and rewards program support background
• Prior cross-functional collaboration between infra and app teams

Required Skills
Application support (Level 3)
Java/J2EE troubleshooting
Incident and problem management
Middleware (JBoss)
Cloud platforms (Azure, VMC, OpenStack)
Preferred Skills
Cross-team collaboration
Root cause analysis & reporting
Automation of support tasks
Additional Skills
• Strong communication and stakeholder management
• Ability to work in a high-pressure production support environment
• Proactive approach to issue prevention and continuous improvement

Excerpt from the official job listing

See full job description from the company website.

Job Summary

Global Technical Talent seeks an Application Support Specialist to provide technical assistance, troubleshoot software issues, and ensure seamless application functionality for clients. This role involves close collaboration with IT teams, end-users, and vendors to maintain service quality, resolve incidents, and support system upgrades in a dynamic environment.

About Us

Global Technical Talent (GTT) is a leading IT staffing and consulting company recognized for delivering innovative technology solutions to businesses worldwide. With decades of expertise, GTT helps organizations enhance operational efficiency and achieve digital transformation through specialized talent and reliable technology services.

Culture and Work Environment

We foster a supportive, inclusive, and technology-driven workplace where collaboration and continuous learning are central. Employees are encouraged to innovate, solve complex problems, and grow their careers within a team that values communication, adaptability, and technical excellence.

Why Work With Us

• Work with cutting-edge technologies and enterprise-level systems.

• Access continuous professional growth and certification opportunities.

• Contribute to high-impact projects with global clients.

• Join a collaborative team focused on quality, performance, and innovation.

Key Responsibilities

• Provide application support, troubleshooting, and incident resolution.

• Monitor system performance and address production issues promptly.

• Collaborate with developers and vendors on bug fixes and enhancements.

• Document technical solutions, procedures, and user guides.

• Assist with deployment, testing, and maintenance of applications.

• Ensure compliance with SLAs and deliver superior client support.

Key Qualifications

• Bachelor’s degree in Computer Science, IT, or related field.

• 1–3 years of experience in application support or software maintenance.

• Strong knowledge of SQL, scripting, and ticketing systems.

• Excellent problem-solving, communication, and analytical skills.

• Familiarity with ITIL processes and change management is a plus.

Benefits & Perks

• Competitive salary and performance-based incentives

• Health, dental, and vision insurance

• Paid time off and flexible scheduling

• Professional development and certification support

• Hybrid work options

Location Insights

Toronto is a thriving tech hub with a strong demand for IT support professionals. Application support roles in this region offer diverse career paths, exposure to advanced systems, and competitive compensation packages in a collaborative technology ecosystem.

Category Details Job Title Application Support Company Global Technical Talent Location Toronto, ON Salary Range CAD 32 – 45 hourly Job Type Full-Time 5 Common Interview Questions & Tips

How do you prioritize multiple application issues? – Explain triaging and communication strategies.

Describe a time you resolved a critical production problem. – Use STAR format to show impact.

What monitoring tools and ticketing systems have you used? – Mention practical experience.

How do you handle escalations under pressure? – Highlight problem-solving and calm communication.

How do you document your troubleshooting process? – Emphasize clarity and best practices.

Market-Based Salary Overview and Analysis

Application Support roles in Toronto typically range from CAD 30 – 45 per hour, depending on experience and technical expertise. Professionals with strong scripting, database, and ITIL knowledge often command salaries at the higher end. Demand continues to grow as businesses digitize operations and expand software ecosystems.

Disclaimer

We aggregate publicly available job listings and link to the original source. We are not the hiring company and do not manage the recruitment process. Please apply only through the official careers website above.

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Join Global Technical Talent as an Application Support Specialist and contribute to maintaining mission-critical systems, improving performance, and delivering seamless user experiences in a rapidly evolving IT landscape.

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