Advanced Medical Support Assistant

Advanced Medical Support Assistant Job Details

• Company: Anchorage VA Medical Center

• Location: Anchorage, AK, United States

• Job Type: Full-time

• Salary: Based on federal pay scale and qualifications

Key Duties

The Advanced Medical Support Assistant (MSA) plays a vital role in providing front-line administrative and patient support within the Alaska VA Healthcare System. This position ensures that Veterans receive timely, coordinated care by managing both clinical and administrative processes.

Core responsibilities include:

• Scheduling, coordinating, and tracking medical appointments across multiple specialties and services.

• Communicating with Veterans, families, and clinical staff to ensure continuity of care.

• Entering and updating patient information accurately in electronic medical records systems.

• Assisting with referrals, consults, and care coordination between providers.

• Handling inquiries from patients and staff regarding appointments, eligibility, and general services.

• Supporting day-to-day operations in clinical settings to ensure efficient workflow.

This role requires strong multitasking skills, attention to detail, and the ability to provide compassionate service in a healthcare environment.

Requirements

Applicants must meet the qualifications set forth by the Department of Veterans Affairs for the Advanced Medical Support Assistant classification. While specific requirements may vary by vacancy, candidates should demonstrate:

• Experience in clerical, administrative, or healthcare support roles.

• Strong communication skills and ability to work with diverse patient populations.

• Proficiency in scheduling systems, data entry, and electronic health record management.

• Ability to prioritize tasks, work independently, and function effectively as part of a team.

Veterans’ preference may apply in the hiring process.

Pay & Benefits

Employees of the Anchorage VA Medical Center enjoy a comprehensive federal benefits package, which may include:

• Competitive pay based on federal grade and step placement.

• Federal health, vision, and dental insurance options.

• Retirement plans, including pension and 401(k)-style savings with employer contributions.

• Generous paid time off, including vacation, sick leave, and federal holidays.

• Career advancement opportunities within the Veterans Health Administration (VHA).

About Us

The Anchorage VA Medical Center, part of the Alaska VA Healthcare System, provides high-quality care and services to Veterans across the region. Our mission is to honor America’s Veterans by providing exceptional healthcare that improves their health and well-being. The team in Anchorage is committed to delivering accessible, patient-centered care in both primary and specialty services.

For more information about careers with the VA, visit the U.S. Department of Veterans Affairs Careers Page.

External Link

See full job details on the company site

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