Freelance Customer Service Assistant (Part-Time)

We Are Aspire

Freelance Customer Service Assistant – Part-Time – London

Introduction

Are you a motivated individual with strong communication skills and a passion for helping others? We Are Aspire is seeking a Freelance Customer Service Assistant on a part-time basis in London. This role is ideal for candidates who enjoy supporting clients, problem-solving, and providing exceptional service while working flexibly as part of a dynamic team.

About We Are Aspire

We Are Aspire is a London-based company specializing in providing innovative solutions and support services across a variety of sectors. The organization prides itself on fostering a collaborative and inclusive work environment where every team member’s contribution is valued. Aspire focuses on delivering excellent client experiences, emphasizing professionalism, reliability, and responsiveness in all interactions.

The company culture is energetic and supportive, offering opportunities for professional growth, skill development, and flexible working arrangements. With a commitment to empowering employees and fostering talent, We Are Aspire encourages proactive individuals to take initiative and help drive the company’s mission of delivering outstanding service.

The Role & Responsibilities

As a Freelance Customer Service Assistant, you will be responsible for supporting clients and ensuring their needs are met efficiently and professionally. This role requires excellent interpersonal skills, problem-solving abilities, and the flexibility to adapt to various tasks and schedules.

Client Support

  • Respond to Inquiries
    Handle incoming emails, calls, and messages, providing timely and accurate information to clients.

  • Problem Resolution
    Identify client issues and provide solutions or escalate to the relevant team members when necessary.

  • Maintain Positive Client Relationships
    Engage professionally with clients to ensure a high standard of service and satisfaction.

Administrative Duties

  • Record Keeping
    Accurately document client interactions, requests, and follow-up actions to maintain clear records.

  • Support Internal Teams
    Assist team members with administrative tasks and ensure smooth communication between departments.

Communication and Coordination

  • Collaborate with Colleagues
    Work closely with other staff members to address client needs efficiently and effectively.

  • Provide Feedback and Insights
    Report trends, recurring issues, and client feedback to support continuous improvement in service delivery.

Qualifications

  • Customer Service Experience (Preferred)
    Previous experience in customer service or client-facing roles is beneficial but not mandatory.

  • Strong Communication Skills
    Excellent verbal and written communication abilities are essential for clear and professional interactions.

  • Organisational Skills
    Able to manage multiple tasks, follow up on requests, and maintain accurate records.

  • Problem-Solving Abilities
    Capable of identifying solutions quickly and effectively to meet client needs.

  • IT Competency
    Comfortable using email, office software, and customer management tools.

  • Professionalism and Reliability
    Punctual, dependable, and committed to maintaining a high level of client service.

Role Duties and Benefits

Key Duties

  • Provide timely responses to client inquiries via multiple channels.

  • Maintain accurate records of client interactions and requests.

  • Assist internal teams with administrative support and coordination.

  • Collaborate with colleagues to ensure client satisfaction.

  • Report client feedback and trends to management for service improvement.

Benefits

  • Competitive Pay (£24–£25 per hour)
    Reflecting freelance flexibility and client service responsibilities.

  • Flexible Part-Time Schedule
    Work arrangements designed to suit your availability, ideal for balancing work with other commitments.

  • Professional Development Opportunities
    Gain experience in customer service, communication, and administrative support while working with a dynamic team.

  • Collaborative Work Environment
    Join a team that values input, encourages initiative, and promotes a supportive and engaging culture.

  • Networking Opportunities
    Build connections within the company and across client organizations, enhancing professional growth.

What We’re Looking For

We Are Aspire seeks candidates who are proactive, professional, and client-focused:

  • Friendly and Approachable
    Able to engage clients positively and create a welcoming environment.

  • Detail-Oriented and Organised
    Maintains accurate records and follows through on tasks efficiently.

  • Adaptable and Flexible
    Comfortable handling varied tasks and adjusting to changing priorities.

  • Proactive Problem Solver
    Takes initiative to identify solutions and improve client experiences.

  • Professional and Reliable
    Committed to delivering consistent, high-quality service.

Why Join Us

Working at We Are Aspire as a Freelance Customer Service Assistant offers a unique opportunity to develop valuable skills in a flexible, part-time capacity. You will gain experience in client support, administrative coordination, and communication while contributing to the success of a growing company.

The role allows for flexible scheduling, enabling you to balance professional development with other commitments. Aspire fosters a culture of collaboration, learning, and empowerment, providing opportunities to grow your capabilities, take on new responsibilities, and enhance your career prospects in customer service and administrative support.

Final Thoughts

If you are enthusiastic, organized, and enjoy supporting clients with professionalism and care, the Freelance Customer Service Assistant role at We Are Aspire is an excellent opportunity. You will contribute to delivering high-quality client experiences while gaining valuable skills and working in a flexible, supportive environment.

Apply Now
Join We Are Aspire in London and become part of a team dedicated to providing exceptional customer service and creating meaningful client experiences.

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Publishing Date:19th August 2025

Job ID:DL19825012

Published :Dilani Lakmali

To apply for this job please visit www.weareaspire.com.